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Sales - Customer Service - Upset Customers - LAMA for Fun!

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Instructors

Judy McKee & Sally Cordova

Lead Trainer | Coach | Owner

Sally Cordova

Sally Cordova is a seminar leader, coach, trainer, and author. Her personal philosophy on education and commitment through positive expression comes clearly throughout her Coaching & Training Programs. Sally has been a consultant and trainer with McKee Consulting since 2003. She worked her way through university and received her degree in Business Administration, Accounting at California State University Northridge. Through her education with various leadership and managerial training programs, she was able to learn through trial and error, what works and what doesn’t work. Sally comes to McKee Consulting, LLC after being in the retail food industry for 25 years, where she learned the importance of serving the customers and keeping them coming back. By combining her customer service skills with her management experience, Sally has developed the “perfect storm” for her approach to management, training, and coaching with a positive attitude. As a partner with McKee Consulting, LLC, she is in demand by corporations and small businesses nationwide. She strongly believes that effective communication is the most important ingredient to success in every Call Center, Contact Center, or place of business. She trains others to Communicate with Intention and teaches how to do this for Supervisors, Managers, and others who started on the front line and now find themselves in a leadership position. Her client list includes such notables as: e-Harmony, Stamps.com, American Express, Intercontinental Hotel Group (IHG), Airgas Safety, Spokeo.com, High Point Insurance, MetLife, DuPont, Sylvan Learning, Nautilus, Glidewell Dental Labs, Albensi Dental Lab, Weiss Research, HCPro Publishers, BlueCross/Blue Shield Florida and AETNA Insurance, Nationwide, National Dental Services, and REAL TRUCK.

Owner | Coach | Keynote Speaker

Judy McKee

Judy McKee is a nationally known motivational speaker, seminar leader, sales trainer, and author. Her personal philosophy on motivation through education and commitment shines clearly throughout her presentations. Judy began her career as a telephone sales representative and knows the business thoroughly. Through trial and error, she has learned what works and what doesn't work. With her roots in real estate sales, management, and training, Judy branched out into motivational speaking and training for salespeople in many different business fields, and has been continually involved in this effort for the past 40 years. Her expertise in the art of telephone sales has put her in demand by corporations and small businesses nationwide. Judy communicates a totally positive approach to selling and solving sales problems. She strongly believes that effective communication is the most important ingredient to the sales success for any individual. Judy trains people to develop and perfect communication skills and delivers this information in an entertaining, optimistic way which has won her a place in the National Speakers Association and the Who's Who of National Speaking. Her client list includes such notables as IBM, American Express, e-Harmony, Stamps.com, Airgas Safety, Blue Cross/Blue Shield, Century 21, Pacific Telesis, Discover Card, US Bank, Sprint, SouthWestern Bell, Walt Disney World, Aetna Insurance, MetLife, AARP, The Hartford and MyLife, Guthy-Renker, Staples, many outsourcing agencies, and numerous small and medium-size businesses. She is also a personal Life Coach to several CEO’s around the country. Judy's goal is to make sales a more honorable, respected profession and to stamp out the telemarketing industry's poor image. Her training seminars groom contact center professionals to be absolutely great at what they do, because she works the human side of the sales interaction equation.

Kind Communicator

L.A.M.A. is based on Founders, Authors, and Master Trainers, Judy McKee & Sally Cordova’s 40 years of practical, applicable experience with Fortune 500 companies. They wrote the books on sales communications—Sales Survival Guide, Maximizing Customer Contact, The Positive Coach Approach, and LAMA Lessons. They have transformed thousands of businesses and personal lives all over the world. And now, for the first time ever, L.A.M.A. Business Coach Training is available at the L.A.M.A. ACADEMY. Why is L.A.M.A. Training Essential To Your Business? Because it takes your coaching business from where you are to where you want to be. L.A.M.A. is the precise technology to master communication and teaches you how to break through ANY mental blocks that have inhibited your growth—creating the quality life and coaching practice you deserve. L.A.M.A.’s powerful intention-based system puts you in control of all communication and makes people right—never wrong. (It works like magic) L.A.M.A. is a proven, turnkey, intention-based communications business coaching system that puts you in control—giving you the complete skills and tools to create positive change throughout your entire business. It is a system, that when applied, produces immediate and sustainable results. L.A.M.A. is a way to manage and guide conversation purposefully. It will allow you to control every conversation without being pushy, greedy, urgent, or tricky. L.A.M.A. enables you to achieve significant improvements in all of your conversations—whether you’re in sales, customer service, coaching sales or service, management, or in your personal life.