Course curriculum

  • 1

    Welcome to The Positive Coach Approach (34 min)

  • 2

    What is Your Intention? (17 min)

    • 3. Intention (17 min)

    • Intention Quiz
  • 3

    How Do You Create a Safe Environment? (40 min)

    • 4. Relationship Jimmy (24 min)

    • Relationship Building Quiz

    • 5. Sally's Story (16 min)

    • When has this happened to you?
  • 4

    The Three Party Promise (30 min, Intermission at 12 min)

  • 5

    Positive Coaching Foundational Skills (37 min)

    • 7. Discipline and Intro to Skills (11 min)

    • Foundational Elements and Skills Quiz

    • 8. Three Skills and DISC (26 min)

    • DISC Quiz
  • 6

    The LAMA Technique for Positive Coaching (48 min)

    • 9. LAMA Listen Acknowledge (20 min)

    • Who knew LAMAs weren't only fuzzy animals?

    • Acknowledgments Gone Wild!

    • 10. LAMA Make a Statement (11 min)

    • What will be your favorite way to use Make a Statement?

    • 11. LAMA Ask a Question (17 min)

    • LAMA Homework (It's fun to give adults homework. lol)
  • 7

    The Eight Guiding Principles of Positive Coaching (14 min)

    • 12. Eight Guiding Principles (14 min)

    • Thinking about the Guiding Principles
  • 8

    Managing and Coaching (24 min)

  • 9

    Why Coaching Works (14 min)

    • 15. Why Coaching Works (14 min)

    • What results are you looking for?

    • What works about Positive Coaching?
  • 10

    Three Ways To Coach (14 min)

    • 16. Three Ways To Coach (14 min)

    • Quick Pop Quiz
  • 11

    Listening Skills for Positive Coaches (20 min)

    • 17. Listening With New Ears (20 min)

    • I'm starting to like Pop Quizzes
  • 12

    The High Five Method for Positive Coaching (70 min)

    • 18. Intro to High Five: Step 1 Expectations (11 min)

    • The High Five and Expectations Quiz

    • 19. High Five: Step 2 Acknowledgments (24 min)

    • Acknowledgements Quiz

    • LAMA and Step Two: Acknowledgements Practice

    • 20. High Five: Step Challenges / Step 4 Self Correction / Step 5 Plan (35 min)
  • 13

    Common Coaching Challenges: "I Thought The Call Was Perfect" (23 min)

    • 21. "I Thought The Call Was Perfect" and It Wasn't (23 min)
  • 14

    Common Coaching Challenges : "They're Too Busy" and "I Feel Pushy" (12 min)

    • 22. "The Customer Was Too Busy" and " I Don't Want to Feel Pushy" (12 min)
  • 15

    Common Coaching Challenges: "I Did My Best" and Nobody Told Me" (10 min)

    • 23. "I Did The Best I Could" and "Nobody Ever Told Me That" (10 min)
  • 16

    Advanced High Five - How to Get Even Better At This (13 min)

    • 24. Introduction To Advanced High Five (4 min)

    • 25. Advanced Expectations (9 min)
  • 17

    Advanced Acknowledgments (42 min)

    • 26. Advanced Acknowledgments Part 1 (17 min)

    • 27. Advanced Acknowledgments Part 2 (17 min)

    • 28. Advanced Acknowledgments Part 3 (8 min)
  • 18

    Advanced Challenges (19 min)

    • 29. Advanced Challenges (19 min)
  • 19

    Advanced Self Correction and Plan - What's Next ? (27 min)

    • 30. Advanced Self Correction and Plan (19 min)

    • 31. What's Next Get Coached Contact (8 min)